828
ACCENT 20
ACCENT 25
ASCOT
BBQ 3500
BBQ 4500
BEDFORD
DV36
DV42
DV50
EF2
EF3
EF4
EF5
EG20
EG22
EG25
EG28
EG31
EG40
HAVEN
MERIDIAN
RETREAT
SIENNA
SOLUS
VISTAFLAME
WESTPORT
WINDSOR
  This troubleshooter is used to diagnose problem related to unit operation. The troubleshooter tree was developed by Enviro Technical Support. If your problem cannot be diagnosed. Please contact Enviro Technical Support at technical@envirofire.biz

828 []:
Pilot wont stay lit
ACCENT 20 []:
BLOWER DIAGNOSIS | FLAME LIFTING (B/Vent model) | UNIT IS CARBONNING | MAIN BURNER LIGHTS IN THE PILOT POSITION | MAIN BURNER WON'T LIGHT | VALVE CHECK (820 Nova Sit Valve) | PILOT WON'T LIGHT (Spill Switch) | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Gas Testing) | PILOT WON'T LIGHT (Ignition Testing)
ACCENT 25 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE .(as follows) pilot is on for at least 3 mins | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | PILOT WON'T LIGHT (Spill Switch) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
ASCOT []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE .(as follows) pilot is on for at least 3 mins | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | PILOT WON'T LIGHT (Spill Switch) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
BBQ 3500 []:
Will not light | Not Defined
BBQ 4500 []:
Will not light | Flame Orange
BEDFORD []:
SEE WESTPORT
DV36 []:
VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | BLOWER DIAGNOSIS | TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(t/couple/t/pile) | PILOT WILL NOT LIGHT(gas testing) | PILOT WILL NOT IGNITE (ignition testing)
DV42 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | BLOWER DIAGNOSIS
DV50 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | BLOWER DIAGNOSIS
EF2 []:
UNIT SHUTS DOWN (after exhaust temp has been change) | STOVE WILL NOT START | STOVE WILL NOT LIGHT | STOVE WILL NOT OPERATE IN (auto mode) | THE EXHAUST BLOWER WILL NOT OPERATE | THE CONVECTION BLOWER WILL NOT FUNCTION NORMALLY | AUGER MOTOR WILL NOT FUNCTION NORMALLY | DIAL-A-FIRE HAS NO EFFECT ON "FIRE" | STOVE WILL NOT SHUT OFF | STOVE KEEPS GOING OUT | IGNITOR WILL NOT FUNTION NORMALLY
EF3 []:
IF REPLACING THE START UP TIMER | STOVE WILL NOT START | STOVE WILL NOT OPERATE WHEN HOT | EXHAUST BLOWER WILL NOT FUNCTION | CONVECTION BLOWER WILL NOT FUNCTION NORMALLY | IGNITOR WILL NOT LIGHT | AUGER MOTOR DOES NOT FUNCTION NORMALLY | DIAL-A-FIRE HAS NO EFFECT | STOVE WILL NOT SHUT OFF | STOVE KEEPS GOING OUT
EF4 []:
IF REPLACING THE START UP TIMER | STOVE WILL NOT START | STOVE WILL NOT OPERATE WHEN HOT | EXHAUST MOTOR WILL NOT FUNCTION NORMALLY | CONVECTION BLOWER WILL NOT FUNCTION NORMALLY | IGNITOR WON'T LIGHT | AUGER MOTOR WILL NOT FUNCTION NORMALLY | DIAL-A-FIRE HAS NO EFFECT | STOVE WILL NOT SHUT DOWN | STOVE KEEPS GOING OUT
EF5 []:
THEMOSTAT INTERPHASE DOES NOT WORK CORRECTLY | STOVE KEEPS GOING OUT | STOVE WILL NOT SHUT OFF | DIAL-A-FIRE HAS NO EFFECT | AUGER MOTOR DOES NOT FUNCTION NORMALLY | IGNITOR WILL NOT LIGHT | CONVECTION BLOWER WILL NOT FUNCTION NORMALLY | STOVE WILL NOT OPERATE WHEN HOT | EXHAUST BLOWER WILL NOT FUNCTION NORMALLY | STOVE WILL NOT START
EG20 []:
SEE ACCENT 20
EG22 []:
If not , check fan controller | Bypass fan controller, heat up sensor if fan works replace controller | If fan runs, replace sensor | If okay, bypass fan sensor with jumper wire | If damaged replace it | If fan does not operate replace it | If okay, Check fan sensor for visible damage | Use a power cord direct to blower, plugged into a wall outlet | Check fan for visible damage | Make sure the wiring is correct as per manual | Make sure fan control knob is in the on position | Make sure fan is plugged in | BLOWER DIAGNOSIS
EG25 []:
SEE ACCENT 25
EG28 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
EG31 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
EG40 []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
HAVEN []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | BLOWER DIAGNOSIS
MERIDIAN []:
Check vacuum hose for cracks, pinched & should be on bottom port of vac. Switch | If okay | Check fuse # F2 | If motor works | If auger does not turn, replace it | Apply direct power to motor | Disconnect auger motor from wire harness | Check all connections to auger, circuit board, vacuum sensor, 200 hi limit | Unplug unit and remove right & left side access panels | Make sure auger light (Green) is flashing | Make sure #1 red light is on | Make sure exhaust blower is operating | AUGER MOTOR WILL NOT FUNCTION | HEAT LEVEL BUTTON HAS NO EFFECT | IGNITOR-PELLETS WON'T LIGHT | CONVECTION FAN WON'T FUNCTION NORMALLY | LIGHT #3 FLASHING | STOVE WILL NOT START | STOVE WILL NOT OPERATE | LIGHT #2 FLASHING
RETREAT []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | BLOWER DIAGNOSIS
SIENNA []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
SOLUS []:
SEE EF4
VISTAFLAME []:
SEE EF3
WESTPORT []:
TO TEST THERMOCOUPLE ( 820 Nova Sit Valve as follows) | TO TEST THERMOPILE (as follows) prior to test pilot on for at least 3 minutes | PILOT WON'T STAY LIT(T/couple/T/pile) | PILOT WON'T LIGHT (Ignition Testing) | PILOT WON'T LIGHT (Gas Testing) | VALVE CHECK (820 Nova Sit Valve) | MAIN BURNER WON'T LIGHT | MAIN BURNER LIGHTS IN THE PILOT POSITION | UNIT IS CARBONNING | FLAME LIFTING (D/Vent model) | FLAME LIFTING (B/Vent model) | BLOWER DIAGNOSIS
WINDSOR []:
If the unit does not start | Light # 3 on Heat Output bar flashing/orange wires on vacuum | Light # 2 on Heat output bar flashing/orange wires on vacuum | Light # 3 on Heat Output bar flashing/grey wires on vacuum | Light # 2 on Heat output bar flashing/grey wires on vacuum | HI / LOW mode w/ thermostat or wall switch: | ON/OFF mode w/ thermostat or wall switch: | MANUAL mode, Factory setting w/no thermostat or wall switch | The stove keeps going out | Circuit Board Operation and Troubleshooting | Control settings (Heat Level) has no effect on the fire | The auger motor will not function normally | The convection blower will not function normally | Igniter does not function | The exhaust motor will not function normally | The stove will not operate when hot | The stove will not start